A passion for Service ImprovementExperienced Service Management professionalPrevious experience as a Team Lead or demonstrable experience in leading virtual / in house teamsService Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplinesExcellent leadership and people management skillsExcellent written and verbal communication skillsWillingness to support and mentor junior staffExcellent customer facing/customer service skillsAble to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours workingExcellent organizational skillsAble to manage sensitive and sometimes confidential informationSelf-motivation and able to take responsibilityAble to manage and prioritize and tasks and time efficiently Able to demonstrate initiative and a proactive approach to daily tasksDesirable skills:Github knowledge is a must.Good time-management skills.Great interpersonal and communication skills.
|FUNCTIONAL AREA :||IT Software : Software Products & Services|
|INDUSTRY :||IT-Hardware/Networking, Telecom|
|SPECIALIZATION :||Project Leader/ Project Manager|
|QUALIFICATION :||Any Graduate|
service management, people management, project manager, team lead, service improvement, customer facing
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